Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Helen & Peter London, based in London, and reachable via info@helenpeterlondon.com.
1. Applicability
By placing an order, you agree to these Terms and Conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders will be processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on location)
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Orders are shipped directly from our supplier in China
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions regarding returns and cancellations.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered. Customers are responsible for carefully checking the provided shipping address.
7. Intellectual Property
All content on this website (including texts, images, and logos) is the property of Helen & Peter London and may not be used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@helenpeterlondon.com. We aim to respond within 5 business days.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.